Hotels By Phone, book by phone or online.

On 25th Aug '10, Traveller rated us:	On 25th Aug '10, Traveller wrote: Brilliant. ReserVations held without demands for deposit while I booked flights. Value for money. Wish I'd known about this website before. Hotel spectacular. Justonehotel also.
On 23rd Aug '10, Traveller rated us:	On 23rd Aug '10, Traveller rated us:
On 23rd Aug '10, Traveller rated us:	On 22nd Aug '10, Traveller wrote: contact we spoke to to book hotel was very helpful and friendly
On 21st Aug '10, Traveller rated us:	On 19th Aug '10, Traveller wrote: will use again
On 18th Aug '10, Traveller wrote: First class	On 18th Aug '10, Traveller wrote: very good all round
On 17th Aug '10, Traveller rated us:	On 15th Aug '10, Traveller rated us:
On 15th Aug '10, Traveller wrote: The service by "Justonehotel" is excellent they did exactly what I asked, the company is not at fault for the incompetence of the Carlton Hotel.	On 15th Aug '10, Traveller rated us:
On 15th Aug '10, Traveller wrote: THe team were very helpful working with the hotel for this group booking with disabled rooom requirements	On 12th Aug '10, Traveller wrote: very helpfull and very quick
On 12th Aug '10, Traveller wrote: The website layout and ease of locating a selection of accommodation was user friendly	On 12th Aug '10, Traveller wrote: We have used your company twice now. Each time the hotels have matched our requirements perfectly. When travelling with 3 teenagers this is no easy feat! Thanks for great service,
On 12th Aug '10, Traveller wrote: Helpful support from Glasgow office.	On 11th Aug '10, Traveller rated us:
On 10th Aug '10, Traveller wrote: Impressed with quick unprompted phone call when problem experienced with website booking.	On 8th Aug '10, Traveller rated us:
On 8th Aug '10, Traveller wrote: Justonehotelfailed to book the room and we had a real bad experience trying to check in. Was fortunate they had spare rooms or we could have had real problems hotelsbyphone.com reply: We are always happy to help if there are any issues at check in and it usually only takes a matter of minutes to help the hotel find the names and reservation. In this instance, our client arrived before check in and called us to say that the hotel did not have his reservation. We quickly reconfirmed the booking and the guest was able to check in once his room was ready.	On 8th Aug '10, Traveller wrote: very helpfull and informative
On 7th Aug '10, Traveller wrote: Very good and efficient	On 7th Aug '10, Traveller rated us:
On 6th Aug '10, Traveller wrote: I ordered the booking through phone and talked with a very nice woman.	On 5th Aug '10, Traveller wrote: Always great booking experience.
On 3rd Aug '10, Traveller wrote: Fine: very helpful	On 2nd Aug '10, Traveller wrote: The three staff members i spoke to on the phone were absolutely fantastic with their help,recommendations expertise etc. They made me feel like a valued customer i will definately book again with them. hotelsbyphone.com reply: Thank you. 3 out for 3 ain't bad! Paula, Louise and Eleanor.
On 31st Jul '10, Traveller wrote: i have booked a few hotel through justonehotel and i have always found them very professional and helpful especially this time	On 31st Jul '10, Traveller rated us:
On 31st Jul '10, Traveller rated us:	On 31st Jul '10, Traveller wrote: I could not understand Paula, the booking agent - strong Scottish accent. It took forever to get the actual booking, telephone calls, emails, etc. all expensive when calling from a foreign place hotelsbyphone.com reply: We try our best to help all our customers as efficiently as we can. We are proud of our accents and generally find they are clearly understood. We also offer the option of booking online, that way there are no long distance call charges and you can avoid speaking to someone. We are also quite happy (and regularly do) call our customers back if they are concerned about call charges. In this case Paula spent a great deal of time helping our customer with some detailed queries they had regarding transport to the hotel from the airport in Milan (sourcing information we do not have to hand). Paula texted (SMS) our customer some details as they did not have email access. Paula also emailed the voucher direct to the hotel as the customer would not be able to print it. We have always enjoyed our opportunities to talk with our customers and have found that feeling reciprocated.... as the majority of feedback suggests. We are genuinely upset by this feedback.
On 29th Jul '10, Traveller rated us:	On 28th Jul '10, Traveller wrote: ended up phoning and the operator was great she new the hotel and gave us lots of confidence in choosing it.
On 28th Jul '10, Traveller rated us:	On 27th Jul '10, Traveller rated us:
On 27th Jul '10, Traveller wrote: Very valuable, reliable service.	On 26th Jul '10, Traveller wrote: Couldn't make it any easier really!

Once your holiday is over we send a short email requesting feedback and asking you to rate the hotel and our service - a rating of 1 is poor while a rating of 5 is excellent.
96% of customers rate us 4 or more out of 5!
We feel confident enough about our service to show these ratings live, shown below.
Naturally we respond to any issues or comments - these are noted in italics.