Hotels By Phone, book by phone or online.

On 25th Jan '12, Traveller rated us:	On 23rd Jan '12, Traveller wrote: Very good service from Justonehote. Excellent communication and customer care. I will definitely use you again. :-) hotelsbyphone.com reply: Thank you for the kind words.
On 22nd Jan '12, Traveller wrote: Curteous and very proffesional in booking an ideal hotel near to Drury Lane which I requested.	On 8th Jan '12, Traveller wrote: Fast, efficent and friendly service. Excellent value. Would certainly use again.
On 5th Jan '12, Traveller wrote: I was very suprised to read your booking conditions for changes.I think they are prohibitive.I have recently had to change an hotel booking with another internet provider and there was no charge.Also all my previous internet booking agents have stated changes which are the hotel conditions eg.Can cancel up to 4-0pm on the day of the reservation.I will not be using your booking facility again. hotelsbyphone.com reply: We fully understand our conditions are not always suitable and this is generally because they are pre-contracted rates with significant discounts. Hence they are less flexible than the full price, that said, we are always here to help our customers and we go out of our way to accommodate changes and minimise charges. On we coaxe, charm and cajole hotels on daily basis for the benefit of our customers.	On 5th Jan '12, Traveller rated us:
On 4th Jan '12, Traveller rated us:	On 29th Dec '11, Traveller wrote: It's not a simple booking - but a perfect service and cooperation. Thanks a lot.
On 19th Dec '11, Traveller wrote: Pleasant, helpful staff who come across as if they really care about getting things right for the customer hotelsbyphone.com reply: Thank you.	On 18th Dec '11, Traveller wrote: Good all round experience.
On 18th Dec '11, Traveller rated us:	On 11th Dec '11, Traveller wrote: the booking was very quick easy and efficient.
On 10th Dec '11, Traveller rated us:	On 9th Dec '11, Traveller rated us:
On 8th Dec '11, Traveller rated us:	On 5th Dec '11, Traveller rated us:
On 5th Dec '11, Traveller wrote: The service has been exceptional and I would highly recommend Justonehotel - in fact I already have. I will certainly use Justonehotel to book all my stays in future. hotelsbyphone.com reply: Thank you, we look forward to it.	On 4th Dec '11, Traveller wrote: I would to Thank You for all your expert help. I was just about to send an email of appreciation. I will use your service again. hotelsbyphone.com reply: We are so glad to hear that all went well with this small group of lovely customers who travelled to Barcelona from Dublin.
On 4th Dec '11, Traveller wrote: Staff at Just one hotel were excellent when I called with a few wee queires. Would use this website again hotelsbyphone.com reply: Thank you!	On 4th Dec '11, Traveller wrote: Website is good. Had a few problems online but solved it with a staff -members help via E-mail and she even called me back! Very good service!
On 4th Dec '11, Traveller wrote: Allways in a league of its' own.	On 4th Dec '11, Traveller wrote: excellent!
On 30th Nov '11, Traveller wrote: Problem booking online had to ring	On 29th Nov '11, Traveller wrote: The service received from Justonehotel as always is excellent. Always extremely pleasant and helpful.
On 29th Nov '11, Traveller wrote: Booking easy and helpful however on arrival we were told we did not have a reservation as JustOneHotel had not confirmed it. On check out we were asked to pay again as still no confirmation of our booking had been received from JustOneHotel. All rather embarrassing and awkward. hotelsbyphone.com reply: We have apologised to our customer on behalf of the hotel. When the hotel has the voucher they can track the booking....we do not have to confirm it once its booked..its booked.	On 27th Nov '11, Traveller wrote: FIRST CLASS
On 25th Nov '11, Traveller wrote: staff member was exceedingly helpful and Ive recommended Justonehotel to others.	On 25th Nov '11, Traveller wrote: very easy and helpful
On 22nd Nov '11, Traveller wrote: Very friendly and helpful.	On 22nd Nov '11, Traveller rated us:
On 20th Nov '11, Traveller wrote: Easy to navigate. . . Service excellent when called. . . Could't be more helpful.	On 20th Nov '11, Traveller wrote: Very easy booking system, friendly and helpful staff.
On 17th Nov '11, Traveller rated us:	On 13th Nov '11, Traveller wrote: i called justonehotel.com to book and the operator was friendly pleasant and informative. my advice would be to call rether than book online.
On 12th Nov '11, Traveller rated us:	On 6th Nov '11, Traveller rated us:
On 6th Nov '11, Traveller wrote: Very helpful.	On 6th Nov '11, Traveller wrote: Had trouble using my credit card on line, but justonehotel could see i had tried and they rang me to assist - excellent service from then on.
On 4th Nov '11, Traveller wrote: Very helpful. No issues. Great service.	On 2nd Nov '11, Traveller wrote: compact and easy to use. Staff at Glasgow office very helpful

Once your holiday is over we send a short email requesting feedback and asking you to rate the hotel and our service - a rating of 1 is poor while a rating of 5 is excellent.
96% of customers rate us 4 or more out of 5!
We feel confident enough about our service to show these ratings live, shown below.
Naturally we respond to any issues or comments - these are noted in italics.