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On 15th Apr '12, Traveller rated us:	On 1st Apr '12, Traveller wrote: I as very impressed with service I received from Justonehotel, very experienced and attentive staff, extremely helpful,when I rang to amend my booking they lady even remembered me and why I was travelling! I will definetely use the service again, but I would probably choose a different hotel as the bathroom was dirty and I had to clean it. Thank you for all your help.
On 1st Apr '12, Traveller wrote: EXCELLENT !!	On 1st Apr '12, Traveller wrote: The actual booking experience was excellent, however hotel not accomodating on arrival we did not get the twin rooms we booked and staff were unsympathetic as to the fact. We booked 8 twin rooms and were given 2 twin rooms and 3 family rooms. This was done without any discussion from the hotel and no compensation for the inconvenience. this would ahve been very embarrassing had it been mixed company.
On 29th Mar '12, Traveller wrote: Eleanor, was excellent. We had to do a few amendments and nothing was ever too much trouble for her.....would recommend and hope to use her again inthe future.	On 25th Mar '12, Traveller wrote: fifth time now.always a good hotel.saves all the hassle of searching web sites
On 23rd Mar '12, Traveller rated us:	On 23rd Mar '12, Traveller rated us:
On 22nd Mar '12, Traveller wrote: very efficient.	On 22nd Mar '12, Traveller wrote: very good,but we like to phone also, and speak with you.
On 20th Mar '12, Traveller wrote: i always use this site when i visit Edinburgh, no hassle, any problems encounterd(very , very few) are always soretd	On 19th Mar '12, Traveller wrote: Usual good service from Eleanor, thanks again!
On 19th Mar '12, Traveller wrote: Excellent service - would use it again.	On 18th Mar '12, Traveller wrote: First class, as usual, not a hitch anywhere. Kept fully informed from booking enquiry to departure. Thanks.
On 12th Mar '12, Traveller rated us:	On 10th Mar '12, Traveller rated us:
On 6th Mar '12, Traveller rated us:	On 4th Mar '12, Traveller wrote: Just great personal touch really helpful.
On 2nd Mar '12, Traveller rated us:	On 1st Mar '12, Traveller rated us:
On 1st Mar '12, Traveller wrote: So easy	On 29th Feb '12, Traveller rated us: hotelsbyphone.com reply: We have spoken with the customer and there was some confusion. They stayed an extra night and were charged at the normal rate (which was much higher than our rate) so the customer concluded they had been charged twice for the 1st night. On investigation this was not the case!
On 27th Feb '12, Traveller wrote: As in previous years I dealt will Eleanor. Really helpful lady and so cheerful, because of her patience in dealing with us we got all the rooms we required. So helpful. Thank you	On 26th Feb '12, Traveller wrote: First Class
On 20th Feb '12, Traveller rated us:	On 17th Feb '12, Traveller wrote: Service received was excellent, professional, friendly, informative and would most definately use again.
On 13th Feb '12, Traveller rated us:	On 12th Feb '12, Traveller wrote: V Good
On 11th Feb '12, Traveller rated us:	On 7th Feb '12, Traveller wrote: Very helpfull, on the phone and via email too.
On 7th Feb '12, Traveller wrote: Very helpful assistant when we phoned to clarify hotel's parking facilities.	On 6th Feb '12, Traveller wrote: It was quick - only snag they got the name wrong on the details
On 5th Feb '12, Traveller rated us:	On 30th Jan '12, Traveller rated us:
On 29th Jan '12, Traveller wrote: I always use just one hotel. Competetive price and good value. Staff always informative and helpful.	On 25th Jan '12, Traveller rated us:
On 24th Jan '12, Traveller rated us:	On 23rd Jan '12, Traveller wrote: Very good service from Justonehote. Excellent communication and customer care. I will definitely use you again. :-) hotelsbyphone.com reply: Thank you for the kind words.
On 22nd Jan '12, Traveller wrote: Curteous and very proffesional in booking an ideal hotel near to Drury Lane which I requested.	On 8th Jan '12, Traveller wrote: Fast, efficent and friendly service. Excellent value. Would certainly use again.

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