Hotels By Phone, book by phone or online.

On 19th Jul '08, Traveller wrote: excellent	On 19th Jul '08, Traveller wrote: Excellent service fom girl on phone - an asset to your company - nothing was too much trouble.
On 18th Jul '08, Traveller rated us:	On 17th Jul '08, Traveller wrote: It was fine except when I got to the hotel as it was a recce for a group booking later on next month i was very disappointed to find that this booking had been made through many agents and therefore i am unable to move people around in the rooms for the group booking. I was not told this before hand and also told that I would be able to move people at a later date and that the order was not important. hotelsbyphone.com reply: What the hotel have said is simply incorrect, we can swap names across rooms and are more than happy to do that for our mutual customers....we have been doing it for years.
On 15th Jul '08, Traveller wrote: There was an issue with booking a double room with single occupancy online. Similar problems faced with operative on the phone but she was very helpful	On 14th Jul '08, Traveller wrote: I would use Hotels by Phone again as I found the staff very helpful and friendly with an excellent telephone manner.
On 14th Jul '08, Traveller rated us:	On 14th Jul '08, Traveller rated us:
On 14th Jul '08, Traveller wrote: No problems!! Just one small hiccup, when I checked out this Sven guy I was talking about also wanted to charge me for my booking again, claiming he had never received the payments from hotelsbyphone. Luckily I had the voucher which he accepted.	On 14th Jul '08, Traveller wrote: Prompt and efficient
On 13th Jul '08, Traveller wrote: I mark the booking as average as this was undertaken on my behalf but in fairness I am unaware or any criticism.	On 13th Jul '08, Traveller wrote: Very good - no problems.
On 13th Jul '08, Traveller wrote: Definatley worth using Hotels By Phone. They can get you a great rate and take all the hassle out of booking things for you. Relaly helpful for me, as i was booking for 28 people. Thanks a lot	On 12th Jul '08, Traveller rated us:
On 11th Jul '08, Traveller wrote: thank you for your help!	On 11th Jul '08, Traveller wrote: Excellent as always
On 10th Jul '08, Traveller wrote: It was really easy	On 8th Jul '08, Traveller wrote: First Class
On 7th Jul '08, Traveller rated us:	On 6th Jul '08, Traveller wrote: Excelllent - the agent who I made the booking with was excellent and knowledgeable about the hotels on your register. hotelsbyphone.com reply: Our customer really enjoyed their stay at the Grand Central hotel in Barcelona. We have visited this and many other hotels in Barcelona regularly over the last 5 years.
On 6th Jul '08, Traveller rated us:	On 6th Jul '08, Traveller wrote: It was easy and staff very helpful
On 6th Jul '08, Traveller rated us:	On 6th Jul '08, Traveller rated us:
On 6th Jul '08, Traveller wrote: Service good - just got to pay up 6 weeks in advance!	On 6th Jul '08, Traveller wrote: excellent service no hitches it does what it says on the tin
On 6th Jul '08, Traveller wrote: I was pleasantly surprised by the way I was dealt with. The service was excellent and I will book with you again for next year. After confirming my details I recieved an email immediately. hotelsbyphone.com reply: We like surpising people.... in a nice way!	On 5th Jul '08, Traveller rated us:
On 5th Jul '08, Traveller wrote: Excellent	On 4th Jul '08, Traveller rated us:
On 4th Jul '08, Traveller wrote: excellent,very helpful staff on phone recommended hotel,easy to check hotel reviews and locations on web site	On 4th Jul '08, Traveller wrote: best deal by far on the net
On 3rd Jul '08, Traveller wrote: Really friendly helpful staff excellent service	On 3rd Jul '08, Traveller wrote: Very friendly people. I found it easier to book this hotel than to buy a newspaper.
On 2nd Jul '08, Traveller wrote: All very good.	On 2nd Jul '08, Traveller wrote: Excellent service easy to use would recommend.
On 30th Jun '08, Traveller rated us:	On 30th Jun '08, Traveller wrote: the booking experience was excellent and straight forward. the people who i dealt with were very polite and friendly and were partly responsible for us all having a good weekend. hotelsbyphone.com reply: Thank you, nothing makes us smile more that when we hear everyone had an enjoyable time! This is was 30 customers staying at the Oasis hotel in Barcelona, a simple but well run 2 star in the centre. We always try to select the most appropriate hotels for groups, based on our experience and knowledge gained from visits to the hotels.
On 30th Jun '08, Traveller rated us:	On 30th Jun '08, Traveller wrote: This hotel was not as close to our other hotel as I was told, but otherwise all was good. Not a criticism, just advice: If you send a map to people with the hotel on with your booking confirmation, I think it will be a huge benefit to your customers. hotelsbyphone.com reply: Good point, we are currently working on the next generation of sites which will be based on Google Maps and therefore provide added location detail.

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96% of customers rate us 4 or more out of 5!
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