Customer Reviews - Medinaceli hotel Barcelona
Out of
67 reviews 81% recommend
the Medinaceli hotel.
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Traveller from LA HERRADURA stayed in November,2008
Comment
Room far too hot - no means of cooling it when requested other than to draw back curtains and open windows. These looked out into an open courtyard overlooked by other bedrooms which meant others could look into my bedroom.
System for stocking mini bar antiquated in this modern age.No sign on reception desk when I checked in saying I had to get a key from reception. So went to my room, rad a notice in the room saying I had to get a key from recepetion. Went back to reception to get key only to discover bar more or less empty! All a guest wants after a journey and in a hot room is easy access to the mini bar - especially since this hotel has very restricted main bar hours. Why not restock the mini-bar every day? Why does the guest have to keep askingfor this to happen? For if they stock when you ask, the bottles are not chilled. It felt like I was doing their work for them. Manager I spoke to became very argumentative and unsympathetic. It took the helpful bell boy, two hours later, to suggest I be relocated to another room.
Warm food at breakfast was cold!
On checking out, a notice had appeared on reception desk re mini bar services! It ceretainly wasn't visible when I checked in. Had it been there, why did the manager not simply refer to it when I asked "Why could I not be told on checking in that I need to request a key?"
In the room I relocated to - the jacuzzi bath system did not work, there was a constant dreadful smell in the bathroom, shower sachets never replenished during my three days and my drinking glass was never washed during that time either. I didn't bother bringing any of this to their attention after my experience on check-in day.
Hotels need to teach staff what true customer service means and then customers will not get annoyed as I did.
Top Tip
Barcelona has much to offer - and this hotel is near the final stop on teh train from the airport, lots of atmospheric local lanes and of course the famous Las Ramblas.
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| Would recommend: | No |
Traveller from Crumlin stayed in November,2008
Comment
all around a nice hotel
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| Would recommend: | Yes |
Traveller from Middlesbrough stayed in October,2008
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| Would recommend: | Yes |
Traveller from Queensland stayed in September,2008
Comment
I left some belongings behind and seeing as you have my e-mail address at the very least I would have thought that as a service these items should have been sent back to me.
Top Tip
Lots to see and do, but do not rely on the desk staff for any help. Totally no personality at all and have no idea of the word service with a smile.
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| Would recommend: | Yes |
Traveller from Dublin stayed in August,2008
Comment
We booked a triple room, but when we arrived we were told that a triple room wasn't available, so they offered to send us to another hotel, which was further away, when we refused they gave us 2 rooms next to each other. Not that much of a big deal, but the hotel had confirmed the triple room and they had taken the money for it before we arrived.
ALso the air conditioning in one of the rooms didn't work properly, and there was a very bad smell of sewerage in the rooms.
Top Tip
bus touristic is the best value for money. also go for the "buffet Libre" for lunch, such as "fresc co" all you can eat for 9.50, well worth it!
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| Would recommend: | Yes |
Traveller from Stamford stayed in June,2008
Comment
great hotel. rooms spacious and modern. staff lovely. only downside is no bar in the hotel, but it's so near to everything that it wasn't a problem.
Top Tip
take the cable car up to montjuic, then walk down and have lunch on the terraced restaurant halfway down. lovely.
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| Would recommend: | Yes |
Traveller from Middlesex stayed in April,2008
Comment
This is a true City hotel - room and nothing else.
Good Location ( 5 mins from the Ramblas and by the port.
The breakfast buffet was acceptable at a minimum level but was quite poor.
Top Tip
City bus tours are a must.
Separate Gaudi tour was great
and much more informative than just walking around the buildings with a book.
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| Would recommend: | No |
Traveller from London stayed in April,2008
Comment
New boutique hotel but:-
No tea/coffee making facilities in room
Washbasin was ludicrously small.
They charge for use of room safe. In the Gothic Quarter which is full of restaurants and also convenient for the metro and sightseeing.
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| Would recommend: | Yes |
Traveller from Scunthorpe stayed in April,2008
Comment
brilliant position , very clean and quiet ,staff all speak english,
Top Tip
use the bars and resteraunts off the ramblas , you will save a fortune, we never had bad tapas anywhere ,
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| Would recommend: | Yes |
Traveller from Pontefract stayed in April,2008
Comment
Water for shower not warm enough on second night.
Breakfast poor considering supposed to be 4 star.
Hot buffet was cold and at just the right temperature for food poisoning.
No hotel bar, pool or bath (shower only)
No tea or coffee facilities in the room which should be standard at this type of hotel!
Top Tip
Dont eat at this hotel.
Sinatra's very good to eat.
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| Would recommend: | No |
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