Hotels By Phone, book by phone or online.

On 8th Sep '10, Traveller rated us:	On 31st Aug '10, Traveller wrote: As usual the service was excellent. On this occasion we agreed a price and a booking then when it came through you had managed to get a better price including breakfast - always going the extra mile! Would recommend - and do......
On 31st Aug '10, Traveller wrote: It was excellent Thank you!	On 29th Aug '10, Traveller wrote: all very smooth - perhaps worth pointing out to people that some 3rd party vendors don't actually assign room names to hotels until very near the trip causing slight panic when ringing to confirm.
On 29th Aug '10, Traveller rated us:	On 25th Aug '10, Traveller rated us:
On 25th Aug '10, Traveller wrote: Brilliant. ReserVations held without demands for deposit while I booked flights. Value for money. Wish I'd known about this website before. Hotel spectacular. Justonehotel also.	On 23rd Aug '10, Traveller rated us:
On 23rd Aug '10, Traveller rated us:	On 23rd Aug '10, Traveller rated us:
On 22nd Aug '10, Traveller wrote: contact we spoke to to book hotel was very helpful and friendly	On 21st Aug '10, Traveller rated us:
On 19th Aug '10, Traveller wrote: will use again	On 18th Aug '10, Traveller wrote: First class
On 18th Aug '10, Traveller wrote: very good all round	On 17th Aug '10, Traveller rated us:
On 15th Aug '10, Traveller wrote: THe team were very helpful working with the hotel for this group booking with disabled rooom requirements	On 15th Aug '10, Traveller wrote: The service by "Justonehotel" is excellent they did exactly what I asked, the company is not at fault for the incompetence of the Carlton Hotel.
On 15th Aug '10, Traveller rated us:	On 15th Aug '10, Traveller rated us:
On 12th Aug '10, Traveller wrote: very helpfull and very quick	On 12th Aug '10, Traveller wrote: We have used your company twice now. Each time the hotels have matched our requirements perfectly. When travelling with 3 teenagers this is no easy feat! Thanks for great service,
On 12th Aug '10, Traveller wrote: The website layout and ease of locating a selection of accommodation was user friendly	On 12th Aug '10, Traveller wrote: Helpful support from Glasgow office.
On 11th Aug '10, Traveller rated us:	On 10th Aug '10, Traveller wrote: Impressed with quick unprompted phone call when problem experienced with website booking.
On 8th Aug '10, Traveller rated us:	On 8th Aug '10, Traveller wrote: very helpfull and informative
On 8th Aug '10, Traveller wrote: Justonehotelfailed to book the room and we had a real bad experience trying to check in. Was fortunate they had spare rooms or we could have had real problems hotelsbyphone.com reply: We are always happy to help if there are any issues at check in and it usually only takes a matter of minutes to help the hotel find the names and reservation. In this instance, our client arrived before check in and called us to say that the hotel did not have his reservation. We quickly reconfirmed the booking and the guest was able to check in once his room was ready.	On 7th Aug '10, Traveller rated us:
On 7th Aug '10, Traveller wrote: Very good and efficient	On 6th Aug '10, Traveller wrote: I ordered the booking through phone and talked with a very nice woman.
On 5th Aug '10, Traveller wrote: Always great booking experience.	On 3rd Aug '10, Traveller wrote: Fine: very helpful
On 2nd Aug '10, Traveller wrote: The three staff members i spoke to on the phone were absolutely fantastic with their help,recommendations expertise etc. They made me feel like a valued customer i will definately book again with them. hotelsbyphone.com reply: Thank you. 3 out for 3 ain't bad! Paula, Louise and Eleanor.	On 31st Jul '10, Traveller wrote: i have booked a few hotel through justonehotel and i have always found them very professional and helpful especially this time
On 31st Jul '10, Traveller wrote: I could not understand Paula, the booking agent - strong Scottish accent. It took forever to get the actual booking, telephone calls, emails, etc. all expensive when calling from a foreign place hotelsbyphone.com reply: We try our best to help all our customers as efficiently as we can. We are proud of our accents and generally find they are clearly understood. We also offer the option of booking online, that way there are no long distance call charges and you can avoid speaking to someone. We are also quite happy (and regularly do) call our customers back if they are concerned about call charges. In this case Paula spent a great deal of time helping our customer with some detailed queries they had regarding transport to the hotel from the airport in Milan (sourcing information we do not have to hand). Paula texted (SMS) our customer some details as they did not have email access. Paula also emailed the voucher direct to the hotel as the customer would not be able to print it. We have always enjoyed our opportunities to talk with our customers and have found that feeling reciprocated.... as the majority of feedback suggests. We are genuinely upset by this feedback.	On 31st Jul '10, Traveller rated us:
On 31st Jul '10, Traveller rated us:	On 29th Jul '10, Traveller rated us:

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96% of customers rate us 4 or more out of 5!
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