Lisbon Hotels, Portugal

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Selected, Inspected , Monitored

Key City Facts

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Lisbon Map

Customer Comments about Hotels By Phone

Once your holiday is over we send a short email requesting feedback and asking you to rate the hotel and our service - a rating of 1 is poor while a rating of 5 is excellent.
94% of customers rate us 4 or more out of 5!
We feel confident enough about our service to show these ratings live, shown below.
Naturally we respond to any issues or comments - these are noted in italics.

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On 19th Oct '08, Traveller rated us:	On 13th Oct '08, Traveller wrote: very good service, could do with a discount as we probably use you regurely and recommend our friends.
On 28th Sep '08, Traveller wrote: Very easy and professional	On 14th Sep '08, Traveller rated us:
On 25th Aug '08, Traveller wrote: so easy and the hotel turned out to be fantastic	On 5th Jul '08, Traveller wrote: Excellent
On 5th Jul '08, Traveller rated us:	On 12th Jun '08, Traveller wrote: Very efficient
On 12th Jun '08, Traveller wrote: I didn't get it booked through the website, so had to do it by phone. Which was also done quickly, by the way.	On 24th May '08, Traveller rated us:
On 10th May '08, Traveller wrote: I found the website to be very useful and my booking was dealt with in a very efficient,friendly yet professional manner. I woud certainly recommend this service to other travellers.	On 29th Apr '08, Traveller rated us:
On 29th Apr '08, Traveller wrote: Changed hotel very efficient service due to a fire next door to the hotel soured the experience to be fair , however area is not the best hotelsbyphone.com reply: Our valued customer stayed 1 night at the Mundial Hotel in Lisbon but was not impressed as there was fire in the next door building. He asked to be moved and his request was processed immediately.	On 27th Apr '08, Traveller rated us:
On 25th Apr '08, Traveller rated us:	On 6th Apr '08, Traveller rated us:
On 4th Apr '08, Traveller wrote: Very good. And the personalised knowledge was really useful - will use again - thanks! hotelsbyphone.com reply: Our customer stayed at the Marriott hotel in Lisbon, we were in Lisbon last December (2007) and visited many of the key hotels we offer.	On 28th Mar '08, Traveller wrote: Very good service.
On 16th Mar '08, Traveller rated us:	On 8th Mar '08, Traveller wrote: Booked on webste with no problems
On 18th Feb '08, Traveller wrote: Eleanor was most helpful! Many thanks again	On 7th Feb '08, Traveller wrote: Excellent service provided by knoweldgeable staff in a city where that knowledge is invaluable. Will definitely use again. hotelsbyphone.com reply: Our customers booked 8 rooms at the VIP Eden in Lisbon. We have recently visited many of the hotels in Lisbon.
On 10th Jan '08, Traveller wrote: Greeted by friendly, enthuastic young lady. She even emailed the hotel to tell them that it was my husband's 50th birthday. Have used the website since to book another hotel for my father-in-law.Will definately use them again.	On 4th Jan '08, Traveller wrote: excellent hotelsbyphone.com reply: Our customer enjoyed their stay at the Britania hotel in Lisbon, a hotel that prides itself in delivering a high level of service. From our customer's experience it is some of the best service in any hotel across Europe!
On 4th Dec '07, Traveller wrote: This is an excellent company to deal with, friendly helpful and knowledgeable. Thank you	On 2nd Dec '07, Traveller rated us:
On 30th Nov '07, Traveller wrote: Could not fault anything with the booking of this hotel. Thanks	On 9th Nov '07, Traveller rated us:
On 25th Oct '07, Traveller rated us:	On 18th Oct '07, Traveller rated us:
On 11th Oct '07, Traveller wrote: all very helpful and easily the cheapest on the web ! hotelsbyphone.com reply: Our enjoyed their stay at the Britannia hotel in Lisbon, a small, stylish 4 star property with high levels of service and a great location.	On 8th Oct '07, Traveller wrote: Easy to use
On 6th Oct '07, Traveller wrote: Excellent website competative prices and very helpful staff.	On 4th Oct '07, Traveller rated us:
On 29th Sep '07, Traveller rated us:	On 2nd Aug '07, Traveller wrote: Very easy site to use,much cheaper than booking direct with hotel,will be using again!
On 27th Jul '07, Traveller wrote: All worked fine.	On 6th Jul '07, Traveller wrote: Excellent. Will use again.
On 1st Jul '07, Traveller rated us:	On 3rd Jun '07, Traveller wrote: Booking was quite good. However, I should have gone directly to the hotel as surprisingly, they actually offered a cheaper rate than hotelsbyphone. hotelsbyphone.com reply: Customer booked the Sana Malhoa hotel in Lisbon.

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